top of page

​

Welcome! We’re so glad you’re considering Aura LaserWorks for your laser cutting or engraving project. Here’s a quick rundown of how we work to make sure everything runs smoothly for both sides.

​

1. What We Do

We offer high-quality laser cutting and engraving services for jewellery professionals, makers, and individuals alike. Whether it’s a one-off custom piece or a batch job, we’re here to help bring your ideas to life with precision and care.

​

​

2. Supplying Your Own Material

If you're providing your own metals or materials, please make sure they’re clean, flat, and ready to go.

  • For cutting jobs, we’ll need an extra 10mm in length on the plate so we can clamp it safely in the machine.

  • We’ll always handle your materials with care, but we can’t take responsibility if something goes wrong due to defects in the material itself.

​

​

3. Artwork Guidelines

To get the best results, we’ll need your artwork in one of these formats:

  • Vector AI

  • High-res PDF, PNG, or JPG

Don’t have artwork? No worries — we can create it for you and send you a quote for the design fee.
We’ll also let you know if your file needs any tweaks before we begin.

​

​

4. Fingerprints, Coat of Arms & Special Requests

We love working on meaningful, personal pieces.

  • Fingerprints: We can engrave clear, high-quality fingerprints. For the best results, we’ll guide you on how to capture and send the print.

  • Family Crests or Coat of Arms: If you have a vector version or high-resolution image of your crest, we can engrave it onto your item. If not, we can help digitise or recreate it (design fees may apply).

  • For any other custom ideas, just pop us a message — we’re always happy to explore what’s possible.

​

​

5. What We Can (and Can’t) Engrave

Here’s what’s possible with our current setup:

  • Flat pieces: up to 70mm x 70mm

  • Ring engraving: inside and outside

  • Personal notes: we can digitise your handwriting and engrave it

  • Curved pieces: feel free to send us a photo first — we’ll let you know if we can do it

Please note: we don’t engrave photographs at this time.

​

​

6. Payment Info

Payment is only due once your job is complete, before you collect or we send it out.
We’ll send through an invoice with our payment details for EFT when everything’s ready.

​

​

7. Turnaround Time

We aim to have all jobs completed within 1–2 working days, depending on the size and detail involved. If something comes up — like file changes or tricky materials — we’ll keep you in the loop.

​

​

8. Refunds & Fixes

Because every piece is custom, we can’t offer refunds once we’ve started. That said, if something goes wrong on our side, we’ll always do our best to make it right — whether that means reworking the job or finding another solution.

​

​

9. A Quick Note on Responsibility

We always do our best to treat your pieces like our own, but we can’t be held responsible for:

  • Issues caused by the material itself

  • Problems from low-quality or incorrect artwork

  • Unexpected delays caused by external factors

If you're trying something new or experimental, feel free to bring us a test piece first!

​

​

10. Get in Touch

Feel free to reach out any time with questions, files, or ideas:

​

​

​

bottom of page